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Black Friday Sale 2025

Black Friday Sale 2025

Black Friday Sale 2025

Black Friday Sale 2025

NEW ARRIVALS

LUXURY RANGE

PREMIUM RANGE

BUDGET RANGE

BEST SELLER

Princess curl

Sale

Princess curl

Princess curl

Sale price R 1,239.99 Regular price R 1,840.00

Chanel ®

Sale

Chanel ®

Chanel ®

Sale price R 1,360.00 Regular price R 2,199.00

SDD long bob

SDD long bob

Sale

SDD long bob

SDD long bob

Sale price R 1,200.00 Regular price R 1,700.00

Asia®

Asia®

Asia®

Asia®

Sale

Asia®

Asia®

Sale price R 1,100.00 Regular price R 2,199.00

Bby Charnel

Sale

Bby Charnel

Bby Charnel

Sale price R 999.99 Regular price R 1,629.99

Bey ®

Bey ®

Bey ®

Sale

Bey ®

Bey ®

Sale price R 1,349.99 Regular price R 2,199.99

Premium SDD straight

Premium SDD straight

Sale

Premium SDD straight

Premium SDD straight

Sale price R 2,439.99 Regular price R 3,299.00

Bby Birkin Curls®

Bby Birkin Curls®

Sale

Bby Birkin Curls®

Bby Birkin Curls®

Sale price R 1,150.00 Regular price R 2,300.00

Premium Bob: Angie wig

Premium Bob: Angie wig

Premium Bob: Angie wig

Premium Bob: Angie wig

Sale

Premium Bob: Angie wig

Premium Bob: Angie wig

Sale price R 899.99 Regular price R 1,300.00

Sabrina

Sabrina

Sabrina

Sabrina

Sale

Sabrina

Sabrina

Sale price R 1,400.00 Regular price R 1,830.00

Premium - Water Wave

Premium - Water Wave

Premium - Water Wave

Premium - Water Wave

Sale

Premium - Water Wave

Premium - Water Wave

Sale price R 2,450.00 Regular price R 2,800.00

Luxury Piano Waterwave

Luxury Piano Waterwave

Luxury Piano Waterwave

Sale

Luxury Piano Waterwave

Luxury Piano Waterwave

Sale price R 2,590.00 Regular price R 3,190.00

BEST SELLER

Princess curl

Sale

Princess curl

Princess curl

Sale price R 1,239.99 Regular price R 1,840.00

Chanel ®

Sale

Chanel ®

Chanel ®

Sale price R 1,360.00 Regular price R 2,199.00

SDD long bob

SDD long bob

Sale

SDD long bob

SDD long bob

Sale price R 1,200.00 Regular price R 1,700.00

Asia®

Asia®

Asia®

Asia®

Sale

Asia®

Asia®

Sale price R 1,100.00 Regular price R 2,199.00

Email

Email

CLASSICS

Premium Straight: 13A wig

Premium Straight: 13A wig

Premium Straight: 13A wig

Premium Straight: 13A wig

R 2,250.00

Amy

Amy

Amy

Amy

Sale

Amy

Amy

Sale price R 1,299.00 Regular price R 1,650.00

Coco

Coco

Coco

Coco

Sale

Coco

Coco

Sale price R 1,450.00 Regular price R 1,820.00

BEST SELLER

Premium Straight: 13A wig

Premium Straight: 13A wig

Premium Straight: 13A wig

Premium Straight: 13A wig

R 2,250.00

Amy

Amy

Amy

Amy

Sale

Amy

Amy

Sale price R 1,299.00 Regular price R 1,650.00

Coco

Coco

Coco

Coco

Sale

Coco

Coco

Sale price R 1,450.00 Regular price R 1,820.00

REVIEWS

Bby ASHLEY

PRINCESS CURLS

PREMIUM PERUVIAN WIGS COMBO

PREMIUM PERUVIAN WIGS COMBO

CONTACT US

Email:info@bbyluxuryhair.com

Contact number: 0684801954

About Us

ABOUT US

Your number one Premium hair plug. We offer you the perfect strands of fibre blend, synthetic and even virgin human hair without the heavy price tag. Whether you are looking for a bold crown to make a statement or a quick look, we’ve got you.

Policies

POLICIES

Policies

Delivery policy
At Bby Luxury Hair and Beauty, we are committed to delivering your orders promptly and efficiently. Please read the following delivery terms carefully.

Order Processing & Dispatch

– Orders are processed within 1-2 business days of payment confirmation. Orders placed after 2 PM (SAST) will be processed the following business day. Custom or pre-order wigs may require additional processing time however this will be communicated.

– Once an order has been processed and dispatched, a tracking number will be provided via email or SMS.

Delivery times:

Local (South Africa): 2–7 working days depending on your location.

International – Delivery times vary by country.

Urgent Orders & Expo Date Shipping Requests

At Bby Luxury Hair & Beauty, we take pride in ensuring every order is prepared with care and delivered within our standard timelines. To maintain consistent quality, we do not offer expedited or rushed orders outside of the published delivery timeframes.

All orders are processed and delivered according to our standard schedule, which is clearly outlined at checkout.
By placing an order, you acknowledge that our official processing and delivery timelines apply, and any additional requests (via email, WhatsApp, or social media) remain subject to our capacity and courier availability.

Courier & Logistics

– We use Aramex Store-to-Door Service and other trusted third-party couriers to deliver your orders. While we work closely with our partners to ensure efficient delivery, please note that courier operations are outside of our direct control once your parcel has been dispatched.

Damaged Parcels: If your parcel arrives damaged, please report it to the courier immediately upon delivery and notify Bby Luxury Hair & Beauty within 24 hours so we can assist you with next steps.

Order Tracking: Once your order has been shipped, you will receive tracking details. Customers are responsible for monitoring their parcels using the tracking link or by contacting the courier directly at +27 (11) 457-3000 for assistance.

Delivery Delays: Should there be unexpected delays, we encourage you to reach out to the courier first, as they are best positioned to provide real-time updates. Of course, you are always welcome to notify us if further assistance is required.

Failed deliveries & address errors

If a delivery attempt fails due to an incorrect or incomplete address, the courier will attempt one redelivery. If unsuccessful, the package may be returned to our warehouse, and the customer will be responsible for reshipping costs.
If an address error prevents shipment, our Sales Team will contact the recipient to resolve the issue. However, Bby Luxury Hair & Beauty will not be held responsible for any delays caused by incorrect address details.
If a customer realizes they have provided an incorrect address, they must contact us immediately via email to request a correction before dispatch.

Lost or Stolen Parcels

While we do our best to ensure timely delivery, please note that delays may occur due to circumstances beyond our control (courier delays, strikes, public holidays, etc.).
Once a parcel has been handed over to the courier, Bby Luxury Hair & Beauty is not liable for lost, stolen, or delayed parcels. Any issues must be reported directly to the courier using your tracking number.
By selecting any of our partnered couriers, customers acknowledge that once a parcel has been handed over to the courier, it falls under their responsibility.
Insurance: Please note that the courier service does not automatically provide insurance on shipments.
Claims Process: In the rare event of a lost parcel, the recipient is required to follow the courier’s official claims process and await their outcome. Processing times are determined by the courier and are beyond our control.
We recommend that customers keep a close eye on their tracking updates and reach out to the courier promptly should an issue arise. Our team will gladly assist with guidance and support during the claims process.

Return & Refund Policy

Thank you for choosing Bby Luxury Hair & Beauty. We are committed to delivering quality hair products and ensuring your satisfaction. We ask that you carefully review our Return & Refund Policy before making a purchase.

Hygiene Standards: Due to strict hygiene regulations, hair products cannot be returned or resold once they have been opened, tried on, worn, or altered in any way. This applies to both custom-made and ready-made wigs

Your Rights under the CPA: In line with the CPA, customers are entitled to return goods if they are defective, damaged on delivery, or not as described. However, this does not apply to products that have been opened, used, or tampered with after purchase.

Exchange Option: While refunds are not possible for the above reasons, we do offer an exchange service in certain circumstances. If you believe your product qualifies, please contact us within 24 hours of delivery so we can assess the request and guide you through the process.

Exchange Policy

We offer an exchange service under the following conditions:

Eligibility Criteria for Exchange:

The wig is unaltered, unworn, unwashed, and undamaged.

The lace must not be cut, and the product must be in its original packaging.

The exchange request must be made within 10 days from the date of receiving the product.

Inspection Process: All returns will be inspected to ensure they meet the above criteria. If the returned product does not meet these conditions, an exchange will not be processed.

Exchange Limitations: We will only issue exchanges for items of equal value or within the same price range. Any difference in price will not be refunded or credited.

Exchange Process

• Shipping Costs for Exchanges: Customers are responsible for the shipping costs associated with returning the product for exchange.

HOW TO EXCHANGE

You may book a collection using any of the following links:

The Courier Guy – https://www.thecourierguy.co.za

Clickway Couriers- https://clickwaycouriers.co.za

Returns should be sent to the following address:

Storage Address:

STO-RAGE , 2 Kikuyu Road, Sunninghill, Sandton, 2191

We recommend using a traceable courier service to ensure the parcel reaches us safely. Please note that we cannot be held responsible for parcels lost in transit.

Damaged or Defective Products

• If you receive a product that is defective or damaged, please contact our customer service team within 48 hours of receiving your order to report the issue. We will provide you with instructions for returning the product and either offer a replacement or process a refund where applicable.

Cancellation Policy
Order Cancellation: Orders can only be canceled within 12 hours after the order has been placed. After this period, the order cannot be canceled, and no refund will be issued, as the products are processed for production or shipment.

If you would like to cancel your order, please contact us immediately at info@bbyluxuryhair.com.

Customer responsibility

It is the customer’s responsibility to carefully review the product descriptions, images, and sizes before placing an order. Any oversight on the customer’s part will not be the responsibility of Bby Luxury Hair & Beauty.

• By completing a purchase, the customer agrees to all terms and conditions outlined in this policy.

We comply with all applicable laws in South Africa and are committed to fair consumer treatment

Thank you.

Should you have any inquiries or require assistance, please do not hesitate to reach out to our esteemed customer service at info@bbyluxuryhair.com.

(MON-FRI ; 09:00-18:00).

BBY LUXURY HAIR & BEAUTY pty. ltd.

About Us

Your number one Premium hair plug. We offer you the perfect strands of fibre blend, synthetic and even virgin human hair without the heavy price tag. Whether you are looking for a bold crown to make a statement or a quick look, we’ve got you.

Contact Us

Email: info@bbyluxuryhair.com

Contact number : 0684801954

Terms Of Use

TERMS OF USE

This website is operated by Bby Luxury Hair and Beauty. Throughout the site, the terms “we”, “us” and “our” refer to Bby Luxury Hair and Beauty. Bby Luxury Hair and Beauty offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be

someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; or (g) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Bby Luxury Hair and Beauty, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Bby Luxury Hair and Beauty and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@bbyluxuryhair.com.

CONTACT US

Email:info@bbyluxuryhair.com

Contact number: 0684801954

About Us

ABOUT US

Your number one Premium hair plug. We offer you the perfect strands of fibre blend, synthetic and even virgin human hair without the heavy price tag. Whether you are looking for a bold crown to make a statement or a quick look, we’ve got you.

Policies

POLICIES

Policies

Delivery policy
At Bby Luxury Hair and Beauty, we are committed to delivering your orders promptly and efficiently. Please read the following delivery terms carefully.

Order Processing & Dispatch

– Orders are processed within 1-2 business days of payment confirmation. Orders placed after 2 PM (SAST) will be processed the following business day. Custom or pre-order wigs may require additional processing time however this will be communicated.

– Once an order has been processed and dispatched, a tracking number will be provided via email or SMS.

Delivery times:

Local (South Africa): 2–7 working days depending on your location.

International – Delivery times vary by country.

Urgent Orders & Expo Date Shipping Requests

At Bby Luxury Hair & Beauty, we take pride in ensuring every order is prepared with care and delivered within our standard timelines. To maintain consistent quality, we do not offer expedited or rushed orders outside of the published delivery timeframes.

All orders are processed and delivered according to our standard schedule, which is clearly outlined at checkout.
By placing an order, you acknowledge that our official processing and delivery timelines apply, and any additional requests (via email, WhatsApp, or social media) remain subject to our capacity and courier availability.

Courier & Logistics

– We use Aramex Store-to-Door Service and other trusted third-party couriers to deliver your orders. While we work closely with our partners to ensure efficient delivery, please note that courier operations are outside of our direct control once your parcel has been dispatched.

Damaged Parcels: If your parcel arrives damaged, please report it to the courier immediately upon delivery and notify Bby Luxury Hair & Beauty within 24 hours so we can assist you with next steps.

Order Tracking: Once your order has been shipped, you will receive tracking details. Customers are responsible for monitoring their parcels using the tracking link or by contacting the courier directly at +27 (11) 457-3000 for assistance.

Delivery Delays: Should there be unexpected delays, we encourage you to reach out to the courier first, as they are best positioned to provide real-time updates. Of course, you are always welcome to notify us if further assistance is required.

Failed deliveries & address errors

If a delivery attempt fails due to an incorrect or incomplete address, the courier will attempt one redelivery. If unsuccessful, the package may be returned to our warehouse, and the customer will be responsible for reshipping costs.
If an address error prevents shipment, our Sales Team will contact the recipient to resolve the issue. However, Bby Luxury Hair & Beauty will not be held responsible for any delays caused by incorrect address details.
If a customer realizes they have provided an incorrect address, they must contact us immediately via email to request a correction before dispatch.

Lost or Stolen Parcels

While we do our best to ensure timely delivery, please note that delays may occur due to circumstances beyond our control (courier delays, strikes, public holidays, etc.).
Once a parcel has been handed over to the courier, Bby Luxury Hair & Beauty is not liable for lost, stolen, or delayed parcels. Any issues must be reported directly to the courier using your tracking number.
By selecting any of our partnered couriers, customers acknowledge that once a parcel has been handed over to the courier, it falls under their responsibility.
Insurance: Please note that the courier service does not automatically provide insurance on shipments.
Claims Process: In the rare event of a lost parcel, the recipient is required to follow the courier’s official claims process and await their outcome. Processing times are determined by the courier and are beyond our control.
We recommend that customers keep a close eye on their tracking updates and reach out to the courier promptly should an issue arise. Our team will gladly assist with guidance and support during the claims process.

Return & Refund Policy

Thank you for choosing Bby Luxury Hair & Beauty. We are committed to delivering quality hair products and ensuring your satisfaction. We ask that you carefully review our Return & Refund Policy before making a purchase.

Hygiene Standards: Due to strict hygiene regulations, hair products cannot be returned or resold once they have been opened, tried on, worn, or altered in any way. This applies to both custom-made and ready-made wigs

Your Rights under the CPA: In line with the CPA, customers are entitled to return goods if they are defective, damaged on delivery, or not as described. However, this does not apply to products that have been opened, used, or tampered with after purchase.

Exchange Option: While refunds are not possible for the above reasons, we do offer an exchange service in certain circumstances. If you believe your product qualifies, please contact us within 24 hours of delivery so we can assess the request and guide you through the process.

Exchange Policy

We offer an exchange service under the following conditions:

Eligibility Criteria for Exchange:

The wig is unaltered, unworn, unwashed, and undamaged.

The lace must not be cut, and the product must be in its original packaging.

The exchange request must be made within 10 days from the date of receiving the product.

Inspection Process: All returns will be inspected to ensure they meet the above criteria. If the returned product does not meet these conditions, an exchange will not be processed.

Exchange Limitations: We will only issue exchanges for items of equal value or within the same price range. Any difference in price will not be refunded or credited.

Exchange Process

• Shipping Costs for Exchanges: Customers are responsible for the shipping costs associated with returning the product for exchange.

HOW TO EXCHANGE

You may book a collection using any of the following links:

The Courier Guy – https://www.thecourierguy.co.za

Clickway Couriers- https://clickwaycouriers.co.za

Returns should be sent to the following address:

Storage Address:

STO-RAGE , 2 Kikuyu Road, Sunninghill, Sandton, 2191

We recommend using a traceable courier service to ensure the parcel reaches us safely. Please note that we cannot be held responsible for parcels lost in transit.

Damaged or Defective Products

• If you receive a product that is defective or damaged, please contact our customer service team within 48 hours of receiving your order to report the issue. We will provide you with instructions for returning the product and either offer a replacement or process a refund where applicable.

Cancellation Policy
Order Cancellation: Orders can only be canceled within 12 hours after the order has been placed. After this period, the order cannot be canceled, and no refund will be issued, as the products are processed for production or shipment.

If you would like to cancel your order, please contact us immediately at info@bbyluxuryhair.com.

Customer responsibility

It is the customer’s responsibility to carefully review the product descriptions, images, and sizes before placing an order. Any oversight on the customer’s part will not be the responsibility of Bby Luxury Hair & Beauty.

• By completing a purchase, the customer agrees to all terms and conditions outlined in this policy.

We comply with all applicable laws in South Africa and are committed to fair consumer treatment

Thank you.

Should you have any inquiries or require assistance, please do not hesitate to reach out to our esteemed customer service at info@bbyluxuryhair.com.

(MON-FRI ; 09:00-18:00).

BBY LUXURY HAIR & BEAUTY pty. ltd.

About Us

Your number one Premium hair plug. We offer you the perfect strands of fibre blend, synthetic and even virgin human hair without the heavy price tag. Whether you are looking for a bold crown to make a statement or a quick look, we’ve got you.

Contact Us

Email: info@bbyluxuryhair.com

Contact number

0684801954

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Terms Of Use

TERMS OF USE

This website is operated by Bby Luxury Hair and Beauty. Throughout the site, the terms “we”, “us” and “our” refer to Bby Luxury Hair and Beauty. Bby Luxury Hair and Beauty offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be

someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; or (g) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Bby Luxury Hair and Beauty, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Bby Luxury Hair and Beauty and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@bbyluxuryhair.com.

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